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To get started, click on the Solver command, which opens up the Solver Parameters dialog box. To make the cell ranges easier to work with, we’ve created named ranges as follows: Scheduling the maximum allowable number of employee hours without incurring overtime, and so on.Maximizing agent hours this week (maybe you expect additional projects in the upcoming weeks and want to get these done as quickly as possible).Spreading the hours evenly across three weeks.All we need to do is spread the 1,065 hours across three weeks and distribute those hours to the 10 employees.Ĭells H11 to H20 are set to calculate the number of agent hours in each line.Ĭell H21 is set to calculate the total number of hours for all agents.Īs the Workforce Manager, you may want to experiment with a few scenarios, such as:
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Let’s assume that we have three weeks in which to complete these projects and 10 employees. The maximum number of overtime hours we want to schedule (i.e., wage cost factor).īefore we can begin to think about the constraints, however, what is our objective? We want to dedicate our employee resources to a certain number of hours to work on our available projects for the upcoming week.The minimum and/or maximum number of hours each employee may be scheduled weekly.The minimum and/or maximum number of hours each employee may be scheduled daily.The Workforce Management (Agent Scheduling) team can use Solver to create weekly employee schedules to satisfy these objectives within whatever constraints we may have. Clients give us their project objectives, scope, and deadlines and that helps us to know how many agent hours will be needed that week. In our example, we run an outsourcing company that handles short-term projects for our clients. The formula in the objective cell must be directly or indirectly dependent on the variable cells.The objective cell must contain a formula.It uses the variable cells to produce the result you want in the objective cell. Solver works with variable cells to arrive at an objective, or target, subject to certain constraints.
#OPEN EXCEL SOLVER FUNCTION INSTALL#
If you get a prompt that the Solver Add-In is not currently installed on your computer, click Yes to install it, then quit Excel and restart.If Solver Add-In is not listed in the Add-Ins available box, click the Browse command to find it.
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